What information helps Dave triage a storm call?
Useful storm-call details include the exact address, callback number, what failed, what it is touching, whether anyone is trapped, whether access is blocked, whether lines are involved, and whether the wood is hanging or down. Safe photos should show the whole scene, damaged union, nearby targets, street access, and equipment route without
placing the photographer beneath the hazard. State whether the tree is ash, maple, oak, or another species if known. Mention recent root movement, cracking sounds, fresh soil lifting, prior deadwood, or an EAB concern. These observations do not replace an assessment, but they help distinguish debris cleanup from a partially standing failure. Be precise about the outcome needed: open one lane of the driveway, remove material from a roof, lower a hanger, process a fallen tree, haul all debris, or stack wood. A defined first objective helps plan the safest sequence.